Years ago, I got added abiding affliction allowance through Aetna. Recently, I got a new debit agenda and aloof capital to accomplish abiding there was no abeyance to my annual with Aetna, and I wasn’t abiding if their automated annual withdrawals from my blockage annual were done with my blockage annual cardinal or with my debit card, so I capital to accomplish abiding that they had all the advice they needed. I contacted them through their website, but they told me they bare the cardinal on the cardboard agenda that they had accustomed me over a decade earlier, which I accept continued aback lost. I gave them every added allotment of advice that I could. They told me that they had no almanac of me as a customer.
I contacted them through their website several times (their chump annual 800 cardinal is not listed anywhere on their website; the 800 cardinal that is there is not for chump service) and they actually told me every time that they had no almanac of me as a customer. I alike brought up the achievability that maybe there was a altered administration in Aetna that did accept my information, but they never did acquaintance me and accede me as their chump for the aftermost ten years until I instructed my acclaim abutment to abjure their automated annual withdrawals.
It turns out that they did accept my information, because IMMEDIATELY afterwards I did not acquiesce them to accumulate demography my money anon from my blockage account, they somehow miraculously begin all my advice and they began calling me and sending me things in the mail to try to get me to abide advantageous them for absolutely nothing. They gave me an 800 chump annual cardinal to call, which I did, and afterwards abyssal through amaranthine agenda prompts, I was put on authority for … well, forever, basically. I gave up on that number.
So, it turns out that allegedly there are two altered departments, one labeled Continued Term Affliction (for those who charge abiding affliction because they are clumsy to affliction for themselves, due to Alzheimer’s or some added disability) and Continued Term Affliction Care. To me that is the aforementioned thing. In my emails to them, I had referred to Continued Term Affliction Care, but allegedly I should accept alleged it aloof Continued Term Care. I do not accept how no one at their aggregation could administer to amount out that that’s what I was apropos to (even aback I actually told them that maybe it was a altered administration aural Aetna that would accept my advice about my accepting been their chump for over a decade).
I additionally don’t accept why those are two abstracted departments. If you charge Continued Term Care, it’s because you can no best affliction for yourself; you are UNABLE to do it, because you accept a affliction (mental, physical, or both). It’s the aforementioned thing. They couldn’t amount out their own antic semantics and apprehend what it was that I was talking about. I accept accepted ALL of my money aback from them that I accept anytime paid them, aback acutely they never had any ambition of advantageous out any of my claims aback they never alike accustomed me as my customer, and they accept refused. And why in the apple would they not accept their chump annual 800 cardinal on their website, but would accept an 800 cardinal that is NOT for chump annual featured on their website?
The chump annual reps who emailed me kept apropos me aback to that cardboard agenda they gave me a decade or added earlier, adage that the cardinal I bare to alarm was on that, alike admitting I kept cogent them I no best had that card, which additionally allegedly had my chump cardinal on it, which I bare to get answers from them via email. I gave them my name, bearing date, Social Security number, address, buzz number, email, and they still “could not” amount out that I was their chump until I assuredly chock-full advantageous them, and THAT got their attention.
I will be activity to the Better Business Bureau and the FTC about this and accumulate aggravating to get aback all the money that I anytime paid them for absolutely nothing. From these added reviews on here, I can alone infer that they would never accept paid my claims alike if I did wind up defective Continued Term Affliction and had contacted the actual department. They assume to not anytime appetite to pay out any claims no amount how accurate they are. I am done with Aetna.
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