I was a victim actuality accustomed the amiss advice which led to an crooked allegation to my annual afterwards the AAA biking being abreast me I would not be answerable for my booking through the AAA biking site. Here’s what happened: I appointed a catch via AAA for Fiesta Henderson and alleged the advanced board to acquisition out what my options were because AAA specifies on their armpit “Contact the acreage anon for their drop policy.” So, I do that. I alarm and acquaint the advanced board person, “What are my options for alteration the booking date or canceling? Depending on what your action is, will depend on what I do with my booking.” The auberge advanced board being says, “I don’t know. I don’t accept admission to any advice aback you appointed with a 3rd party.” You would anticipate they would at atomic accept abandoning policy, right? They eventually do. Read on.
I alarm AAA annual afterwards and I ask the aforementioned question. The AAA abettor puts me on authority to acquisition out. He says, “You aloof appointed a few annual ago. You can’t accomplish a change, but it hasn’t gone through so there is no allegation for cancelling. I will abolish this for you and you will get an email acknowledging that. I say, “Okay, great. Thanks. Is there a case cardinal for this in case I do get charged.” He gives me this. A day afterwards I see a awaiting allegation from the hotel. I alarm AAA. They acquaint me that a fax has been beatific to this auberge to appeal the acquittance for the 29.58 answerable to my account. I alarm AAA aback to acquisition out what the cachet is about the hotel’s acknowledgment to the fax (3rd buzz call). They accept no abstraction and say, “There needs to be added analysis on this ma’am. Actuality is the case cardinal to accredit to it aback you alarm back.” I booty bottomward a additional case number.
(4th alarm to AAA) I alarm to analysis what the cachet is with AAA aback the Auberge said, “I don’t accept admission to any information.” AAA says, “I dont accept any advice actuality added than, (reads notes) ‘AAA alleged auberge and batten to Nick and’ yes, amuse alarm the hotel. They accept the information.” (5th call) I assuredly get a authority of Nick at the advanced board Fiesta Henderson Auberge by chance, today, 2 weeks afterwards my booking. And the acknowledgment is, “Cancellations done aural 72 hours of the auberge booking will cost your deposit.”
I was never abreast of this action AND I anxiously took the time to acquisition out from assorted places/people, which includes AAA assorted times. If I was acutely abreast of this, I would accept backward at the auberge instead of canceling. Now, my agenda has been answerable an bulk I did not approve. Now, time to book a affirmation with my bank. Poor annual AAA in not acceptance your albatross in the counterfeit allegation to my annual and for giving me the run-around. 4 years as a AAA affiliate was great, but I may accept to anticipate afresh about renewing.
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